What we’re learning from developing service delivery models

Steve, Founder at Purple Shirt, shares why the best service delivery models are grounded in experience and co-design, not just diagrams and theory.
Throwing more technology at the problem isn’t the answer…

Businesses shouldn’t rush to evolve their tech because everyone else is. Instead, they should be speaking to the people using their tech – whether customers, employees, suppliers – and finding out what’s going to positively impact their experiences.
Experience, Design and Strategy Consultancy – what does it actually mean, and why should you care?

Brilliant technology is only part of the story; it’s the people using it, whether your customers, users or employees, who really count.
Elemental Concept acquires leading NZ consultancy Purple Shirt to power global growth and bolster experience design capabilities.

We’re excited to welcome one of New Zealand’s leading UX, CX , EX, design and innovation consultancies into the Elemental Concept group, combining their deep expertise in human-centred design with our global technology delivery capabilities.
Creating a new website when you do it day in, day out for clients

After nearly 9 years, we finally revamped our brand and website. From deep brand discovery to managing internal feedback, this journey helped us better express who we are as a tech consultancy that values trust, partnership, and integrity.
Saving time and reducing the margin for error with a cross-platform suite of apps for Vivent Biosignals

Replacing laptops and cables with mobile-first connectivity – making field sensor set-up faster and easier for Vivent Biosignals’ farm admins.
Clubforce: Redefining the Platform Strategy with Discovery and UX/UI Enhancements

Clubforce is an all-in-one platform for Sports Club management supporting sports clubs across Ireland and UK with over 500,000 active users. Clubforce were embarking on a rebuild of their existing platform to further their growth ambitions and to better optimise player and club data.
Streamlining Insurance Claims: How We Helped Claimsplanet Enhance Their System

Harnessing their considerable experience in global insurance claim handling, the Claims Planet team have built a mobile app that aims to accelerate and streamline the claim process.
Revamping Cards Galore: Building a Stronger Brand Identity and Online Presence During the Pandemic

Elemental Concept transformed Cards Galore’s basic Shopify presence into a visually engaging, brand-aligned site, providing SEO content, seasonal strategy, and ongoing support.
Transforming the smart home experience: developing the MVP mobile app for Buster + Punch

Developing a Smart Home application to turn everyday functional fittings, such as bulbs, switches and door handles, into extraordinary home details.